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For any questions regarding drug or alcohol testing please visit our Drug FAQ page.


Has my order shipped?
Orders are shipped same day Monday - Friday if placed before 3:00pm EST.  You will
receive an email confirmation stating that your order has shipped.

How do I change quantities or cancel an item in my order?
Click the "Quantities" link to find and edit your order. Please note that once an
order has begun processing or has shipped, the order is no longer editable.

How do I track my order?
Orders are shipped via USPS or UPS.  USPS First Class and Priority Mail orders will not
have a tracking number emailed.  Please email us if you would like the tracking number.  
UPS Shipments will receive a tracking number via email.  Please visit USPS.com or
UPS.com to track your order.

My order never arrived.
If your order displays your Package Tracking Numbers, check with the shipper to confirm
that your packages were delivered. If your packages each show a status of "delivered",
please contact customer service for assistance.

An item is missing from my shipment.
Please contact customer service.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will
have more in stock, but as soon as they do, we will be able to ship the item to you.

What is the return policy?

RETURN  POLICY

An order with UriTox, LLC constitutes an acknowledgement and acceptance of our
refund and return policy.  You may return your item within 20 days of purchase for a
refund of purchase price less a 10% restocking fee and S/H.   Merchandise must be
in new condition within original undamaged packaging.  Please note Oral and Urine
testing products are not refundable.

You must have an authorization number to return your item. Please call
419-475-2885 or toll free 1-877-487-4869 for shipping instructions and an
authorization number.

Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.  
Our warehouse is located in the state of Ohio.

I have a question on my charges.
You may compare your order history on our website, with your financial records. If you
have further questions or concerns, please contact customer service.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Low Price Guarantee
UriTox offers a 100% Low Price Guarantee.  It is our commitment to provide you with the
best value, at the best price. We value your business and strive to keep our prices low,
and SAVE you money!

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we
use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest
standard in Internet security.  We utilize Yahoo Secure Shopping as our shopping cart.
HELP PAGE
HACKER SAFE certified sites prevent over 99.9% of hacker crime.
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